GENESYS GCX-GCD RELIABLE STUDY QUESTIONS - LATEST GCX-GCD TEST ANSWERS

Genesys GCX-GCD Reliable Study Questions - Latest GCX-GCD Test Answers

Genesys GCX-GCD Reliable Study Questions - Latest GCX-GCD Test Answers

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Tags: GCX-GCD Reliable Study Questions, Latest GCX-GCD Test Answers, Exam GCX-GCD Course, Reliable GCX-GCD Test Bootcamp, Valid GCX-GCD Study Guide

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Genesys GCX-GCD Exam Syllabus Topics:

TopicDetails
Topic 1
  • Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.
Topic 2
  • Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.
Topic 3
  • Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.
Topic 4
  • Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.
Topic 5
  • Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.
Topic 6
  • Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.
Topic 7
  • Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.
Topic 8
  • Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.

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Quiz Genesys GCX-GCD - First-grade Genesys Cloud CX: Developer Certification Reliable Study Questions

There is no denying the fact that everyone in the world wants to find a better job to improve the quality of life. Generally speaking, these jobs are offered only by some well-known companies. In order to enter these famous companies, we must try our best to get some certificates as proof of our ability such as the GCX-GCD Certification. Nowadays, the GCX-GCD certification has been one of the criteria for many companies to recruit employees. And in order to obtain the GCX-GCD certification, taking the GCX-GCD exam becomes essential.

Genesys Cloud CX: Developer Certification Sample Questions (Q53-Q58):

NEW QUESTION # 53
You can compare API version changes using the versioning page.

  • A. True
  • B. False

Answer: A

Explanation:
Genesys Cloud CX provides a versioning page that allows developers to compare changes between different API versions. This tool helps in understanding updates, deprecations, and modifications across API versions, facilitating smoother transitions and integrations.


NEW QUESTION # 54
Your contact center wants to track the outcome of calls and chats.
What can be configured within Genesys Cloud CX to provide this functionality?

  • A. Account Codes
  • B. Resolution Codes
  • C. Wrap-up Codes
  • D. Status

Answer: C

Explanation:
Wrap-up Codes in Genesys Cloud CX are used by agents to categorize the outcome of calls and chats after an interaction ends, enabling detailed tracking and reporting of customer interactions.


NEW QUESTION # 55
Genesys provides a set of developer tools to test and fine-tune your requests to access Genesys Cloud CX APIs.
Select all the developer tools in the following list. (Choose three.)

  • A. Notifications
  • B. API Explorer
  • C. Reports
  • D. Archy

Answer: A,B,D

Explanation:
API Explorer: This tool allows developers to interactively explore and test Genesys Cloud CX APIs, facilitating the development and debugging of API requests.
Notifications: This feature enables developers to subscribe to event notifications from Genesys Cloud CX, allowing real-time monitoring and response to system events.
Archy: A command-line tool provided by Genesys for managing and deploying Architect flows, aiding developers in automating flow deployment processes.


NEW QUESTION # 56
A number plan determines how many and which digits are necessary for call routing.

  • A. True
  • B. False

Answer: A

Explanation:
In Genesys Cloud CX, a number plan defines the structure of dialed numbers, including how many digits are expected and which patterns should be matched to properly route calls. This ensures consistent and accurate call handling across the system.


NEW QUESTION # 57
To get the recordingld for a conversation, which information should be included in the missing section of the URL.
https://api/v2/conversations/{___________}/recordings

  • A. Conversation
  • B. DBID
  • C. ivrld
  • D. Recordingld

Answer: A

Explanation:
https://api/v2/conversations/{conversationId}/recordings. You need to include the Conversation ID, not a recording ID or database ID, to retrieve the associated recordings for that specific conversation.


NEW QUESTION # 58
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